Category — Monitoring

Social Media and Networking tools have changed the way people share and obtain information.  Social Media and Networking tools have opened the door to content publication for anyone to be a publisher and share information with others.  These tools can be wonderful in spreading the word about your company and the products and services that you provide, however they can also be used to spread information that can be damaging to your brand or business.

Part of effectively using Social Media and Networking is to monitor what is being said about your brand and business and to keep a pulse on your market or niche.

Adding a monitoring component into your Social Media and Social Networking efforts will help ensure that you never miss a compliment or a complainant written about your brand or business.  If you know what is being said then you can be proactive in handling any complaints or potential bad press as well as highlighting any compliments that are being written about you.

The following are several FREE tools that you can use to monitor what is being said about your brand or business online:

Twitter Search – http://search.twitter.com/

Use Twitter Search to search for “Tweets” related to your company or those needing your products or services

Google Alerts – http://www.google.com/alerts

Google Alerts allows you to set up an alert that will let you know each time there is a new entry on the web with information related to your company, product or service or a topic you are interested in

Technorati – http://technorati.com/

Technorati is a great place to check out what is being covered in the blogosphere

Trendpedia – http://www.trendpedia.com/

This tools allows you to search for names and topics and compare how they rate with other topics or names

Social Mention – http://socialmention.com/

This tool is similar to Google Alerts, but focuses on social media

Twendz (Beta) http://twendz.waggeneredstrom.com/

This tool allows you to monitor twitter conversations in real time on the topic or key words of your choice

Effectively using Social Media and Social Networking tools to monitor mentions of your brand or business will help you stay ahead of the curve and be able to effectively deal with any bad press as well as highlight any positive press that you may receive.